Product Manager leading strategic initiatives for cross - business projects in iGaming at EveryMatrix. Collaborating with diverse teams to drive product alignment and execution across the organization.
About the role
- Product Owner responsible for the Salesforce platform at Capital Bank. Overseeing implementation and ongoing support for CRM strategies and user satisfaction.
Responsibilities
- Serve as the subject matter expert (SME) and business owner for the Bank’s Salesforce environment, including services supporting workflow/automation, customer experience and service, issue resolution, and customer relationship management (CRM).
- Define and communicate the Salesforce product vision, strategy, and roadmap in alignment with overall business objectives.
- Continuously evaluate industry trends, regulatory changes, and customer needs to identify opportunities for product improvement and innovation.
- Champion customer-centric digital experiences and end user satisfaction.
- Lead the platform’s governance model, including data standards, permissioning strategy, and release management.
- Lead user acceptance testing (UAT) to confirm that product changes satisfy requirements and support operational and customer needs.
- Oversee platform maintenance, including quarterly releases, version updates, and feature adoption.
- Act as the liaison between business units, operations teams, compliance, technology, marketing, and leadership groups.
Requirements
- Bachelor’s degree in Business, Finance, Information Systems, or a related field.
- Minimum of 5 years in banking operations, business analysis, product management, or CRM management.
- Experience supporting business workflows, CRM processes, customer service platforms, or digital operations.
- Hands-on experience with Salesforce, preferably in a commercial banking environment.
- High aptitude for problem solving.
- Ability to connect business challenges to technical solutions.
- Proven strong analytical and critical thinking skills, with extreme attention to detail.
- Experience developing presentations, workflow diagrams, and reporting dashboards.
- Advanced Excel skills and reporting experience.
- Prior roles as a Product Owner, Salesforce Administrator, or CRM Manager within a financial institution is strongly preferred.
- Experience in a Salesforce implementation or major system rollout.
- Knowledge of Salesforce automation tools (Flow, Process Builder, Approval Processes).
- Experience with digital integrations and onboarding journeys.
- Familiarity with Agile tools such as Jira or Azure DevOps is an asset.
- Experience with creating and leading presentations to internal stakeholders.
Benefits
- Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities
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