Manager leading implementation and support for group customers at Capital Blue Cross. Overseeing teams and ensuring successful service delivery and member experience.
Responsibilities
Lead the teams through the implementation of new platforms to accommodate network shared services arrangements and innovative third party administrator services
Interact with all areas of the enterprise to address any service issues
Coordinate with areas of the customer that can resolve issues and maintain ongoing operations
Oversee the implementation of new customers and ongoing monitoring of performance
Requirements
5 years related experience
1 year staff, team lead or project lead experience
Experience leading a significant change initiative requiring change management leadership
Experience leading diverse work groups/project teams to successfully meet established objectives
Demonstrated planning, organizing, and managing of major corporate level initiatives
Benefits
Medical, Dental & Vision coverage
Retirement Plan
Generous time off including Paid Time Off, Holidays, and Volunteer time off
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