Senior IT Service Manager overseeing SLA compliance and strategic development with clients. Engaging in project management and leading service delivery initiatives at DATAGROUP.
About the role
- Manager leading implementation and support for group customers at Capital Blue Cross. Overseeing teams and ensuring successful service delivery and member experience.
Responsibilities
- Lead the teams through the implementation of new platforms to accommodate network shared services arrangements and innovative third party administrator services
- Interact with all areas of the enterprise to address any service issues
- Coordinate with areas of the customer that can resolve issues and maintain ongoing operations
- Oversee the implementation of new customers and ongoing monitoring of performance
Requirements
- 5 years related experience
- 1 year staff, team lead or project lead experience
- Experience leading a significant change initiative requiring change management leadership
- Experience leading diverse work groups/project teams to successfully meet established objectives
- Demonstrated planning, organizing, and managing of major corporate level initiatives
Benefits
- Medical, Dental & Vision coverage
- Retirement Plan
- Generous time off including Paid Time Off, Holidays, and Volunteer time off
- Incentive Plan
- Tuition Reimbursement
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Degree requirement
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