Hybrid Account Manager

at Canto

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Cork, Ireland

About the role

• Account Manager owning a portfolio of 250+ customers driving renewals and growth at Canto. Collaborating with cross-functional teams for seamless customer experiences in hybrid work setting.

Responsibilities

• Own a portfolio of 250+ customers, driving strong renewals, account growth, and long-term adoption of the Canto platform.
• Act as a strategic partner to customers, using data and insights to identify expansion opportunities, mitigate churn risk, and influence customer outcomes.
• Manage a book of 250+ customers, proactively identify opportunities for account expansion and cross-sells based on customer goals, product fit, and ROI to drive revenue growth and long-term retention.
• Identify, qualify, and execute expansion opportunities and cross-sells through value-based conversations, customer insights to facilitate expansion opportunities.
• Execute customer renewal cycles prior to the account’s respective subscription end date, identifying risks early and influencing positive renewal outcomes.
• Proactive strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals.
• Strategic planning of customer 12-month roadmaps which continuously progress the customer towards their specific platform goals, account growth, and overall success with Canto.
• Partner cross-functionally with Customer Success, Sales, Implementation, and Product teams to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as their consistent point of contact to deliver a seamless, high-quality customer experience.
• Clearly documenting account health checks in preparation to communicate recommendations back to customers to ensure they're maximizing Canto’s impact.
• Facilitate, on target or above, quarterly discovery conversations and perform account health checks to proactively identify opportunities to increase the value add of upgrade offerings and advocate to expand the footprint of Canto within your owned customers’ business.
• Keep opportunities & contacts up to date in SFDC with actionable next steps.
• Build trust and credibility with customers as evidenced by positive customer feedback.
• Understand the contractual language of all your customers and where to “shore up” existing contracts to ensure ongoing success for Canto.

Requirements

• 4+ years of Account Management or CSM relationship experience working in software as a service (SaaS) with a proven track record of driving upsells and cross-sells across add-on products.
• Proven track record of consistently exceeding expansion targets, maximizing gross revenue retention, and meeting all assigned performance metrics.
• Successfully managed 200 – 300 customer accounts.
• Proven success analyzing customer accounts, identifying churn signals, and escalating at-risk accounts in a timely manner.
• Proven experience creating account growth opportunities, presenting and selling across executive-level decision makers, providing value-based solutions, and building strong relationships.
• Highly proficient in CRM and CSP tools. Preferably experience in leveraging tools including Clari, ChurnZero and Pendo, to centrally monitor customer activity and other key data points to Identify risk and growth opportunities.
• Sees self as strategic, metric-driven, and energized by value-led selling and driving growth.

Benefits

• Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
• Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
• Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
• Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
• Your Voice Matters – We foster open communication and transparency so every idea is heard.
• Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
• Balance that Works for You – We believe success comes from a healthy work-life harmony.
• Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
• A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.