Alternant BAC+5 Manager de Développement Commercial dans le domaine de l'industrie. Élaborant la stratégie commerciale et managant les équipes commerciales.
About the role
- Health Center Manager leading daily operations, ensuring efficient care and compliance at a primary care clinic. Overseeing financial functions, patient experience, and team development to support organizational goals.
Responsibilities
- The Health Center Manager leads daily operations of a clinic
- Ensure smooth daily clinical operations, optimizing provider schedules and patient flow
- Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps
- Supervise EMR workflows, encounter closures, and documentation accuracy
- Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills
- Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash
- Oversee clinic expenses in Oracle and ensure financial protocols are followed
- Audit scheduling, coverage, interpreter/transportation needs, and room availability
- Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage
- Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics)
- Lead incident reporting and corrective actions
- Ensure seamless check-in/out and front desk operations
- Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews)
- Oversee new patient onboarding, portal use, and patient education
- Analyze performance trends and implement strategies to meet VBC contract goals
- Collaborate with care teams and regional leaders to optimize clinical and financial outcomes
- Participate in quality improvement workgroups and advocate for operational tools and resources
- Partner with Growth team for clinic tours and onboarding of new patients
- Support patient retention efforts and high-touch engagement strategies
- Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources
- Oversee the accurate and timely submission of employee timesheets
- Maintain and monitor the PTO (Paid Time Off) calendar
- Coordinate with HR and payroll departments to resolve discrepancies
Requirements
- High School Diploma with 5+ years of relevant experience (healthcare or similar service industry)
- Associate Degree with 3+ years of relevant experience
- Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience
- BLS Certification, be able to respond to medical emergencies (Preferred)
- Electronic Medical Record (eCW) – superuser level
- Ring Central – communication systems
- Workday – HR and team management
- Oracle – financial/expense tracking
- Power BI, Excel, Word, Teams, PowerPoint
- Healthcare portals (e.g., Availity, payor systems)
- TripMaster – transportation scheduling
- Compliance tools (e.g., NAVEX)
- Ticketing systems (e.g., Cano.Net)
- Bilingual (English and Spanish) preferred
Benefits
- Health insurance
- Paid Time Off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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