Director of Student Financial Services leading operational leadership in managing student financial accounts. Collaborating across departments to ensure compliance and optimize student financial experience in a hybrid environment.
Responsibilities
Lead a high-performing team responsible for student billing, disbursements, and account management across the full student lifecycle.
Provide hands-on leadership for complex cases, inactive accounts, and exceptions that require nuanced resolution.
Ensure operational accuracy, regulatory compliance, and timely processing through effective oversight and process monitoring.
Collaborate across departments to deliver a seamless and transparent financial experience for students.
Drive continuous improvement through documentation, training, and workflow optimization.
Lead system and process enhancements to strengthen data integrity, reconciliation, and scalability.
Requirements
Substantial experience managing student financial accounts, including Title IV R2T4 calculations, proration, short funding resolution, credit balance reconciliation, and delinquent accounts.
Advanced knowledge of federal Title IV regulations and institutional billing and disbursement policies.
Leadership experience in a managerial or director-level role within a student accounts or financial operations team.
Experience collaborating with departments such as Financial Aid, Registrar, and Finance to ensure compliance and operational excellence.
Benefits
Medical, Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
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