Hybrid Senior Analyst – FedNow Service Fulfillment

Posted 2 hours ago

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About the role

  • Senior Analyst performing critical operational tasks for the FedNow Service at the Federal Reserve. Collaborating with stakeholders and driving operational efficiency in payments systems.

Responsibilities

  • Perform critical operational activities including monitoring and working with partner stakeholder teams to mitigate risks
  • Support participant onboarding and execute ongoing operational tasks for the FedNow Service
  • Identify opportunities to improve operational efficiency via process standardization and automation
  • Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues
  • Develop and maintain comprehensive documentation for knowledge and procedures
  • Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions
  • Monitor customer success metrics and KPIs
  • Support the customer through FedNow functionality updates

Requirements

  • Bachelor’s degree with 5+ years relevant work experience; or 10+ years relevant work experience
  • Experience working within 24*7 support operations for a large enterprise
  • Ability to work in a demanding environment and handle multiple competing priorities
  • Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
  • Initiative and innovation toward improving customer experience
  • Organized and detail-oriented with a love for creating order out of chaos
  • Motivated, energetic, adaptable with Intellectual curiosity paired with a high growth-mindset

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Job title

Senior Analyst – FedNow Service Fulfillment

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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