Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Warehouse Performance & WMS Analytics Analyst focused on extracting, analyzing, and optimizing warehouse operations data with SAP skills. Collaborating with clients to improve visibility and resilience across supply chains.
Responsibilities
- Extracts and consolidates operational data from SAP EWM, SAP WM, and SAP S/4HANA
- Analyzes performance drivers such as throughput, service, inventory accuracy, backlog, dwell time, labor productivity, and exception rates
- Translates SAP data into operational explanations and quantifies business and operational impact
- Builds dashboards, reports, and presentations using SAP data (Power BI, Excel, Tableau, or similar)
- Proactively identifies what data is needed to answer business and operational questions
- Partners with process, solution, and operations teams to ensure analysis is relevant and actionable
- Ensures accuracy, traceability, and consistency of SAP-derived data and metrics
Requirements
- Bachelors degree in Supply Chain, Information Systems, Industrial Engineering, Business Analytics, or related field
- 25 years of experience working with SAP EWM, SAP WM, or SAP S/4HANA in warehouse or supply chain environments
- Hands-on experience extracting, interpreting, and analyzing SAP warehouse data
- Experience with SAP reporting tools, CDS views, or data extraction methods
- Advanced Excel skills and experience with BI/visualization tools (Power BI, Tableau, etc.)
- U.S. Citizenship required to obtain Government Clearance
- Must be able to obtain and maintain a government security clearance
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance
- Supplemental Insurance Options: Accident, hospital indemnity, critical illness, legal assistance, identity theft protection, and pet insurance
- Lifestyle Spending Account: $1,500 annual benefit to support employee well-being
- Flexible Time Off: Unlimited PTO plus a generous paid holiday schedule
- Retirement Savings: 401(k) with both traditional and Roth options, including company match
- Performance Rewards: Annual bonus program
- Professional Growth: Education reimbursement program
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