Consultant Support Associate optimizing team efficiency and enhancing client experience for financial services. Manage administrative tasks while supporting consultants in delivering personalized service to plan participants.
About the role
- Consultor de Viagens at BWT Operadora handling travel services and client inquiries. Responsible for sales, problem resolution, and client consulting.
Responsibilities
- Provide specialized consultation and resolve customers' questions via digital channels and telephone.
- Prepare quotes and sell tourism services (packages and forfait) to customers via the Sales Portal.
- Meet the targets established by management.
- Analyze, synthesize, and report on trends or issues related to destinations within your area of expertise.
- Participate in training sessions.
- Request holds and make reservations for tour packages with suppliers.
- Assist, inform, and clarify any questions from the operations department regarding reservations made.
- Act as an agent of change and improvement in your area, always aligned with the company's strategic planning, optimizing internal processes.
- Care for and safeguard equipment and systems provided by BWT or partners, reporting any damages or issues identified.
- Translate customers' expectations into concrete outcomes by handling customer requests, and evaluate recurring situations so they can be resolved via the Portal.
Requirements
- Bachelor's degree in Tourism and Hospitality.
- Experience in the tourism industry.
- Based in Goiânia, Goiás.
- Intermediate English.
- Intermediate Spanish.
Benefits
- Meal voucher (no payroll deduction)
- Medical insurance
- Dental insurance
- Psychological counseling
- Nutritional counseling
- Total Pass
- Partnership with SESC
- Birth benefit
- Birthday day off
- Discount on university courses at Uniasselvi
- Discount on Serra Verde Express train tours
- Discount club.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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