Senior Analyst in customer experience focusing on collection strategies at Vivo. Responsible for managing mailing volumes and communications with clients.
About the role
- Credit & Collections Lead overseeing cash collection activities for Mondelēz International in FMCG sector. Transforming processes and developing high-performing teams across the organization.
Responsibilities
- Oversee all aspects of credit management and cash collection activities, ensuring operational excellence and adherence to best practices.
- Minimize overdue accounts, clear claims and deductions in an accurate and timely manner, and actively monitor and mitigate credit risk to reduce bad debt write-offs.
- Develop and implement customer credit risk management strategies, define effective collection strategies and worklists, manage new customer onboarding, conduct ongoing credit assessments, and maintain accurate risk categories and credit limits.
- Adopt, communicate, and enforce the global credit policy across the organization.
- Build strong, in-person relationships with major customers and collaborate closely with sales and finance functions to achieve shared objectives.
- Ensure the technical proficiency of the bill-to-cash staff. Manage, mentor, and develop the team responsible for credit analysis and receivables collection through comprehensive training and skills development programs.
- Represent Wacam in professional credit groups and effectively manage high-risk accounts and bankruptcy proceedings.
- Ensure staff awareness of and strict compliance with all legal issues pertaining to credit and collection activities.
Requirements
- 15-20 years of progressive experience in business finance roles, with a significant portion dedicated to credit and collections.
- A minimum of 8-10 years of advanced expertise specifically within Credit & Collections or closely related areas.
- Proven experience within the Fast-Moving Consumer Goods (FMCG) sector is essential.
- Demonstrated experience in leading, managing, and developing teams.
- A track record of successfully driving and implementing process transformation initiatives.
- Fluent in English (written and spoken). B2 at least, non negotiable.
Benefits
- No Relocation support available
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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