Product Support Specialist at Viv Technologies responsible for troubleshooting and providing solutions to customer issues. Engage with cross - functional teams to maintain product quality and customer satisfaction.
About the role
- Finance Support Specialist assisting clients with finance and accounting processes in software. Supporting finance modules and conducting user training with a focus on digital workflows.
Responsibilities
- You are the first point of contact for our clients regarding finance and accounting processes in our software.
- You will learn how to map business processes digitally and help find solutions to accounting or process-related questions.
- You support the maintenance and development of our finance modules – e.g., accounting, financial reporting, and payment processing.
- Together with experienced colleagues, you ensure our customers keep track of their finances.
- You document frequent questions and help create clear guides and training materials.
- Over time you will also independently conduct customer trainings and actively contribute your knowledge.
Requirements
- A completed commercial qualification – e.g., tax clerk, bank clerk, industrial clerk, payroll clerk, office management clerk, or a comparable qualification.
- You enjoy working with numbers, like logical thinking, and are curious about digital processes.
- You may already have initial experience with accounting or ERP software – or you are eager to learn about these topics.
- You communicate in a friendly, solution-oriented manner and enjoy interacting with customers and colleagues.
- You work in a structured way, are reliable, and enjoy learning new things.
- Very good German language skills, spoken and written.
Benefits
- Fair pay
- Collective agreement, holiday pay and Christmas bonus or profit-sharing ensure your work is genuinely rewarded
- Remote working
- 30 days of vacation plus Christmas Eve and New Year’s Eve; flexitime and flexible working hours help you balance private life and work
- Support for training and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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