Customer Experience Director overseeing Service Desk operations at a large multinational IT managed service company. Focused on operational excellence, stakeholder management, and team collaboration.
About the role
- Finance Support Specialist assisting customers in finance and accounting processes using BRZ software. Aiming to optimize workflows in the construction industry through innovative financial solutions.
Responsibilities
- Point of contact for our customers in finance and accounting
- Support for the use of our finance modules on the BRZ 365 Finance platform
- Identify root causes of functional or process-related issues
- Actively contribute to the optimization of our service, support, and process landscape
- Create and maintain knowledge documentation, manuals and guides, as well as training materials
- Deliver training sessions
Requirements
- Several years of professional experience in accounting/finance (e.g., bookkeeping, controlling, period/year-end closing)
- Customer- and service-oriented approach
- Technical understanding and interest in software products
- Ability to work in a structured, independent, and proactive manner
- Team player with flexibility and openness to new topics
- Excellent German language skills, both written and spoken
Benefits
- Competitive salary
- Employment under collective bargaining agreement
- Vacation pay
- Christmas bonus or profit sharing
- Remote work / mobile working
- 30 vacation days plus Christmas Eve and New Year's Eve off
- Flextime
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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