Client Care Specialist delivering professional customer service at animal memorial services. Ensuring quality interactions via various communication methods and coordinating client service requests.
About the role
- Client Service Representative executing shareholder meetings using online platforms for Broadridge, a FinTech leader. Planning, organizing, and coordinating with clients and vendors for successful event execution.
Responsibilities
- Fully understanding the capabilities and options for both the Virtual Shareholder Meeting and Shareholder Meeting Registration products
- Plan and organize events with attention to deadlines, milestones, time constraints and any additional financial impact
- Coordinate support and responsibilities both internally and with external vendors
- Communicate regularly via phone, email and scheduled meetings to provide updates and set expectations as the AGM approaches
- Understand client needs and expectations to deliver World Class Service Broadridge is known for
- Troubleshoot issues real time and offer solution when necessary
- Guide clients in a consultative manner and provide best practices for successful execution
- Offer solutions to resolve problems in a timely manner
- Monitor and verify live events
- Manage client timeline to ensure all deliverables and communications are provided in a timely manner
- Complete internal tasks and operations to prepare the Virtual Shareholder Meeting and Shareholder Meeting platform
- Testing and verifying of future development enhancements
- Work directly with internal Product Management team, Sales organization and Client Experience staff
- Communicate daily with client contacts including “C” suite
- Occasional onsite support of events
Requirements
- 3 years of experience as event coordinator or similar role
- Proficient in MS Office
- Excellent vendor management skills
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Excellent time-management skills
- Great interpersonal and communication skills.
Benefits
- Bonuses • Comprehensive benefit offerings available at www.broadridgebenefits.com
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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