Hybrid Director, Client Partner

Posted 2 weeks ago

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About the role

  • Client Partner in strategic role driving GCC partnerships and revenue growth for Brillio focused on Banking, Financial Services and Insurance sectors.

Responsibilities

  • Build and own the strategic relationship with GCC leadership (Center Head, VP/SVP Technology, Directors, Product Leaders).
  • Develop a joint GCC transformation roadmap covering capability enhancement, technology modernization, and AI-first operating models.
  • Position the firm as a long-term strategic partner to the GCC and global enterprise.
  • Establish strong connects with global business/IT owners, GCC leadership, procurement, and vendor governance teams.
  • Run executive reviews, QBRs, and transformation councils.
  • Provide continuous advisory on the GCC maturity model, benchmark insights, and org evolution.
  • New client acquisition, specifically targeting Global Capability Centres (GCCs) across BFSI.
  • Identify opportunities for capability expansion (AI/GenAI, cloud, data, engineering, cybersecurity, product/platform teams).
  • Enable co-creation programs, innovation labs, COEs, and cross-organization accelerators.
  • Drive footprint expansion across new business units and global teams.
  • Influence enterprise-wide transformation initiatives that can be supported from the GCC.
  • Drive the P&L (Revenue and Margin) ownership for the accounts in line with the growth targets established.
  • Work with Sales Operations to drive forecast accuracy and keeping the Opportunities up to date in CRM along with Operational activities.
  • Ensure the Sold Margins meet the thresholds established.
  • Ensure seamless governance across distributed delivery teams; work closely with delivery leaders for onboarding, quality, and compliance.
  • Track SLAs/KPIs, manage risks, resolve escalations, and uphold a world-class customer experience.
  • Bring differentiated solution perspectives across Cloud, Data, AI, Cyber, Digital Engineering, and Managed Services.
  • Collaborate with practices and SMEs to shape proposals, workshops, and transformation programs.
  • Lead discovery of AI/GenAI use cases across functions: engineering, finance, compliance, HR, marketing, customer operations.
  • Facilitate PoVs, PoCs, and scaled deployments in collaboration with enterprise stakeholders.
  • Work with cloud hyperscalers, SaaS/platform partners, global consulting partners, and startup ecosystems.
  • Leverage partner accelerators and programs to amplify GCC value.
  • Work with procurement on contract alignment, governance scorecards, performance metrics, and compliance.
  • Lead a cross-functional engagement team across consulting, engineering, delivery, and practice leaders.
  • Mentor the account/program team and build a customer-first culture.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, or related field
  • MBA preferred (not mandatory)
  • 12–20+ years in IT services, consulting, or GCC leadership roles as a Client Partner driving the revenue growth for F1000 Banking, Financial Services and Insurance customers.
  • Proven experience engaging with GCCs or global technology/business organizations
  • Strong understanding of Banking Financial Services & Insurance domain: Consumer Banking (Digital First customer journey, customer acquisition, Risk Management, Core banking, Servicing etc), Asset & Wealth Management, Payments (Payment Modernization), Understanding of banking regulations (BASEL III, GDPR)
  • Strong understanding of cloud, digital, AI/ML, data engineering, cybersecurity, DevOps, and product engineering
  • Experience running strategic transformation or consulting-led engagements
  • Exposure to multi-country stakeholder environments.
  • Executive presence and ability to influence CXO-level stakeholders
  • Deep understanding of GCC operating models and maturity stages
  • Strong consulting, problem-solving, and advisory skills
  • Ability to drive innovation and AI-led transformation
  • Governance, risk, and compliance orientation
  • Excellent communication, facilitation, and negotiation skills
  • Ability to orchestrate cross-functional internal teams and partners.

Benefits

  • Learn more www.Brillio.com.
  • Brillio was awarded ‘Great Place To Work’ in 2021 and 2022.

Job title

Director, Client Partner

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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