Operations Analyst supporting the President of I&M by driving strategic initiatives and operational priorities. Analyzing data and coordinating projects to enhance performance and efficiency.
About the role
- Operations Coordinator at BRE supporting BPS Operations by managing certification workflows and financial processing. Collaborating with various internal teams to ensure efficiency and accuracy in service delivery.
Responsibilities
- Process assessment submissions and certifications in line with operational procedures
- Carry out administrative QA checks and generate certificates
- Make certification decisions for assessments under Administrative QA audit level
- Produce, issue and reconcile invoices, proposals and invoicing schedules
- Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
- Generate weekly operational reports, SLA and KPI data and correct data errors
- Support the review, editing and publishing of controlled documents and scheme resources
- Conduct income reconciliation and review historical invoicing
- Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
- Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
- Maintain document registers and controlled document portals
- Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
- Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery
Requirements
- Strong attention to detail with the ability to maintain accurate administrative and operational records
- Experience working within an administrative, operations or coordination role
- Confidence in following established procedures, workflows and compliance requirements
- Proficiency in MS Excel, including use of formulas and Pivot Tables
- Competent use of MS Word, Outlook, Teams and database‑driven systems
- Capable of handling and prioritising a demanding workload, with strong analytical thinking and problem-solving skills
- Strong written and verbal communication skills for handling internal and external queries
- Ability to quickly learn new systems, tools and processes
- Experience generating reports, reviewing data accuracy and supporting financial administration
- Capability to work independently and as part of a wider team
- Comfortable managing customer or stakeholder enquiries through multiple channels (email, phone, live chat)
- Experience coordinating documentation, updating controlled records and supporting audit or quality processes.
Benefits
- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
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