Senior Conflict Analyst managing conflict resolution and analysis for Ankura Consulting. Overseeing conflict checks, directing staff training, and ensuring compliance with firm's policies.
About the role
- Analista de Incidentes SR at Brasilprev managing incidents and requests while ensuring IT process improvements. Collaborating with various technology teams in a hybrid work environment.
Responsibilities
- Manage the IT Incident and Request process.
- Assess and escalate critical incidents.
- Engage relevant stakeholders when necessary.
- Participate in and present relevant topics to senior management.
- Work with a focus on continuous process improvement.
- Interact with various technology and business teams.
- Plan and conduct internal and external workshops and trainings.
- Manage strategic contracts.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Systems Analysis, IT, IT Management, Business Administration with an emphasis on systems analysis, or related fields.
- Intermediate English.
- Strong written and verbal communication skills.
- Ownership mindset.
- Teamwork and collaboration.
- Organization and priority management.
- Experience in operations governed by ITIL or COBIT.
- Administrative knowledge of ITSM tools (ServiceNow, Jira, or similar).
Benefits
- Meal and food vouchers
- Life Insurance - Brasilseg
- Health Insurance - Bradesco
- Dental Insurance - BBDental
- Retirement Plan - Brasilprev
- Extended maternity and paternity leave
- Childcare/Nanny Assistance
- Results Participation Program (PPR)
- Transportation voucher / Shuttle assistance / Reserved parking spot
- One day off in the month of your birthday
- Wellhub (Gympass)
- Health & Wellness space with programs to promote employee health and well-being
- Wellz - mental health and emotional well-being platform
- Flexible working hours and time bank
- AABB Partnership – Athletic Association of Banco do Brasil
- LinkedIn Learning
- Hybrid work (up to 2 days of home office per week)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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