Hybrid Senior Incident Analyst

Posted last month

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About the role

  • Analista de Incidentes SR at Brasilprev managing incidents and requests while ensuring IT process improvements. Collaborating with various technology teams in a hybrid work environment.

Responsibilities

  • Manage the IT Incident and Request process.
  • Assess and escalate critical incidents.
  • Engage relevant stakeholders when necessary.
  • Participate in and present relevant topics to senior management.
  • Work with a focus on continuous process improvement.
  • Interact with various technology and business teams.
  • Plan and conduct internal and external workshops and trainings.
  • Manage strategic contracts.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Systems Analysis, IT, IT Management, Business Administration with an emphasis on systems analysis, or related fields.
  • Intermediate English.
  • Strong written and verbal communication skills.
  • Ownership mindset.
  • Teamwork and collaboration.
  • Organization and priority management.
  • Experience in operations governed by ITIL or COBIT.
  • Administrative knowledge of ITSM tools (ServiceNow, Jira, or similar).

Benefits

  • Meal and food vouchers
  • Life Insurance - Brasilseg
  • Health Insurance - Bradesco
  • Dental Insurance - BBDental
  • Retirement Plan - Brasilprev
  • Extended maternity and paternity leave
  • Childcare/Nanny Assistance
  • Results Participation Program (PPR)
  • Transportation voucher / Shuttle assistance / Reserved parking spot
  • One day off in the month of your birthday
  • Wellhub (Gympass)
  • Health & Wellness space with programs to promote employee health and well-being
  • Wellz - mental health and emotional well-being platform
  • Flexible working hours and time bank
  • AABB Partnership – Athletic Association of Banco do Brasil
  • LinkedIn Learning
  • Hybrid work (up to 2 days of home office per week)

Job title

Senior Incident Analyst

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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