Hybrid Account Manager

at Brainforce

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Limassol, Cyprus

About the role

• Account Manager in a leading Marketing Agency overseeing client relationships and marketing services execution. Collaborating with teams to ensure high-quality delivery and client satisfaction.

Responsibilities

• Manage relationships with clients, acting as the primary point of contact for day-to-day communication.
• Oversee the execution of marketing services, such as Press Releases (PR) and email campaigns, to ensure timely and high-quality delivery.
• Collaborate with other departments, including content and design, to ensure all deliverables meet both client expectations and agency standards.
• Work with clients to establish project timelines and ensure projects are delivered within specified constraints.
• Proactively identify and address issues or concerns during project delivery, ensuring prompt resolution while keeping clients informed of progress and necessary changes.
• Identify potential avenues for expanding business with existing clients by recognising upselling and cross-selling opportunities, and promptly communicate them to the reporting manager.
• Prepare and present regular reports to clients and reporting managers, providing transparent updates on project status and key milestones.
• Ensure client satisfaction by addressing concerns, delivering exceptional customer service, and proactively identifying ways to add value to the client's business.

Requirements

• Bachelor's degree in marketing, communications, or a related field
• 3+ years of experience in account management, preferably in a marketing agency.
• Ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
• Excellent communication skills, with the ability to build rapport and credibility with clients and internal stakeholders.
• Strong problem-solving skills, with the ability to think creatively and strategically to solve client challenges.
• Proficient in Microsoft Office, and project management tools.
• Familiarity with marketing and advertising technologies, including CRM, marketing automation, and social media platforms.
• Fintech Industry Knowledge: Beneficial to have knowledge of the fintech industry, allowing for more effective engagement with clients and understanding of their needs.
• Excellent interpersonal, communication, and public speaking skills.
• Ability to work independently on assigned duties.
• Ability to manage a variety of priorities while meeting deadlines.
• Strong cultural adaptability and collaborative mindset.​

Benefits

• Annual Discretionary Bonus
• 21 Days Annual Leave
• Health & Dental Coverage
• 5 Paid Sick Days
• Flexible Working Hours
• Work From Home Option
• Early Out on Fridays
• Long Weekend Leave
• Maternity & Paternity Top-Up Allowance
• Complimentary Lunch at the office
• ​Company Laptop provided