Senior Technical Operations Engineer at Unifonic, a fast - growing SaaS startup transforming communication. Focused on client success and technical advisory for enterprise customers.
About the role
- Operations and Maintenance Technician focusing on operations and maintenance of renewable microgrid systems at BoxPower. Lead monitoring team and analyze performance for client-contracted microgrid systems.
Responsibilities
- Lead the monitoring team in oversight of our client-contracted microgrid systems.
- Understand nuances of each system’s operations and proactively identify potential issues.
- Formulate strategies with field services/engineering teams for corrective actions.
- Identify areas for continuous improvement of processes, methods and responses times.
- Aim to uphold our 99.7% power reliability record and department profitability.
- Coordinate and conduct routine maintenance checks (typically bi-annual) on microgrid systems.
- Lead annual diagnostic tests to confirm guaranteed capacities and optimize system performance and efficiency.
- Maintain detailed and accurate records of all service activities, including installation, maintenance, and repairs.
- Respond promptly to service calls / alerts when on-call and troubleshoot issues related to microgrid systems.
- Interact with clients and end-users to address concerns, provide training, and ensure customer satisfaction.
- Assist as needed in the installation and commissioning of microgrid components.
Requirements
- Technical diploma or degree in electrical engineering, renewable energy, or a related field.
- Experience in the maintenance and troubleshooting of electrical systems.
- Knowledge of AC & DC electrical systems, power electronics, and Modbus/ Canbus devices/ control systems.
- Understanding of renewable energy technologies, including solar PV, battery energy storage, generator systems.
- Computer software competence with Microsoft 365, Cloud-based project management software, real-time communications tools.
- Working knowledge in navigating/configuring LAN/WAN /Networking is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Willingness to travel to various project sites as needed.
- Certifications (desired): NABCEP Solar PV Installer Certification. Certified Energy Manager (CEM). Relevant safety certifications (OSHA, NFPA, First Aid, etc.).
Benefits
- Transportation, accommodation and per-diems are covered as part of travel.
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