Hybrid Online Casino Operations Specialist

Posted 1 hour ago

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About the role

  • Online Casino - Lobby Operations Specialist optimizing game placements and player engagement for Entain's casino brands. Collaborating across teams to enhance customer experiences.

Responsibilities

  • Coordinate and manage the casino game release calendar across multiple brands and platforms.
  • Conduct pre-release checks (RTP, max exposure, bet limits, market availability) and upload accurate game metadata into back-office systems.
  • Curate and maintain lobby categories aligned to brand strategy and commercial priorities.
  • Partner with Marketing, CRM, Product, and Compliance teams to launch game-led campaigns and ensure seamless integrations.
  • Monitor performance metrics including Turnover, GGR/NGR, RTP deviations, and player engagement trends.
  • Identify optimisation opportunities to improve visibility, retention, and revenue while maintaining strong brand alignment.

Requirements

  • Strong understanding of the online casino industry, including game mechanics, RTP, risk exposure, and regulatory considerations.
  • Experience in digital operations, content curation, CRM, marketing, product, or similar fast-paced environments.
  • Solid analytical capability (Excel or equivalent tools) with confidence interpreting performance data and identifying trends.
  • Commercial acumen balanced with creative flair and brand sensitivity.
  • Experience working with CMS or back-office platforms; familiarity with tools such as JIRA, Power BI, or ClickUp is advantageous.
  • Genuine enthusiasm for the online casino industry and emerging gaming trends.

Benefits

  • Hybrid & Flexible: Balance your life and work.
  • Recognition & Rewards: Celebrate wins and enjoy retailer discounts.
  • Wellbeing Perks: Support for your health and happiness.
  • Workday Extras: Free breakfast, snacks, and onsite barista.
  • Office Vibes: Pool table, live sports, and fun social activities.

Job title

Online Casino Operations Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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