Manage existing banking relationships while achieving financial targets as Senior Virtual Relationship Manager. Focus on excellent customer service and banking product knowledge in a dynamic environment.
BG
Hybrid Key Account Manager – Multimarket, Large-Format
Posted 2 months ago
About the role
- Key Account Manager managing customer relationships and product placement in the DACH region. Focusing on analysis, strategy development, and cross-functional collaboration within arsEdition.
Responsibilities
- Revenue and customer responsibility: managing and developing customer relationships.
- Analysis and understanding of assigned customers/customer groups: capturing and evaluating purchasing structures, identifying and understanding category management, and noting regional specifics.
- Relationship management: establishing and maintaining contacts with all relevant stakeholders—focus on purchasing and category management.
- Assortment and potential analysis: in-depth review of assortments in both food and non-food areas, consideration of bestsellers, analysis and evaluation of cross-selling potential, seasonality and current trends, identification of opportunities for assortment expansion, spotting gaps and developing ideas for new products.
- Data-driven actions: using market research data, POS (on-site) analyses and shopper insights to derive measures for increasing sales and customer loyalty.
- Budget responsibility: agreeing and managing conditions set out in customer agreements (advertising subsidies, bonuses, forecast and budget planning).
- Process knowledge: confidently navigating listing processes, lead times, promotional mechanisms and promotion structures to secure optimal placements and promotions for products.
- Strategy development and creation of customer-specific solutions.
- Close collaboration with sales management to align strategic goals and measures.
- Concept development: creating tailored concepts and offers aligned to the specific retail structure (e.g., exclusive editions, promotional packs, displays).
- Sales competence: preparing and conducting annual meetings, assortment listings and coordinating promotions and promotional displays.
- Cross-functional collaboration: close cooperation with marketing and product development to shape customer-relevant assortments and innovative solutions.
Requirements
- Experience in Key Account Management or partner retail sales (grocery/drugstore/large-format/travel retail), ideally in the games and book sectors.
- Solid understanding of retail and category management structures as well as promotional and activation mechanics.
- Strong analytical skills and enthusiasm for data-based decision-making.
- Negotiation skills, results orientation and confident presentation abilities.
- Creativity in concept development and the ability to design bespoke customer solutions.
- Team spirit and strong interface skills when working with marketing, product development and sales management.
- Willingness to travel for various customer appointments and store checks.
- Openness to the use of AI and digital tools; confident user of MS Office, CRM tools and sales information systems.
Benefits
- Competitive and attractive compensation.
- Development opportunities through strategic proximity to sales management and active involvement in shaping processes and offerings.
- Hybrid working model with both office presence and remote work.
- Tax-free childcare allowances.
- Subsidized Deutschlandticket (job public-transport pass).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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