Technical Support Manager overseeing technical support operations at CCR. Ensuring customer satisfaction and effective resolution of technical issues related to refrigeration systems.
About the role
- Technical IT Support Specialist serving as a liaison between clients and development department. Handling technical inquiries in 2nd and 3rd level support, and software quality assurance in a hybrid model.
Responsibilities
- Technical point of contact for our customers – remotely and on-site
- Handling inquiries and issues in 2nd- and 3rd-level support
- Conducting technical preliminary analyses, identifying and prioritizing problems
- Independently processing customer tickets and documenting in the ticketing system
- Assisting the development department with quality assurance of our software
- Telephone on-call duty outside office hours (scheduled on a voluntary basis with additional compensation)
Requirements
- Completed IT vocational training (e.g., as an IT specialist)
- Interest in and enthusiasm for IT customer service
- Strong knowledge of at least one database (e.g., Oracle, SQL, SQLite)
- Familiarity with Linux; solid knowledge is an advantage
- Experience in customer service or IT installations is a plus
- Good German and English skills, spoken and written
- Customer- and solution-oriented working style
- Good communication skills and professional demeanor
Benefits
- Flexibility & work–life balance
- Hybrid working with a majority of work-from-home
- Varied role in an international environment
- Structured onboarding with a personal mentor
- Individual development opportunities
- Modern, ergonomic work environment
- Occupational health management
- Discounted shopping deals & bike leasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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