Mid-Level Product Owner focusing on Managed Print Services at Boeing. Collaborating with cross-functional teams to oversee operational management and improve service delivery.
Responsibilities
Support Print services and associated service offerings and products
Participate in contracting process, terms, billing, and spend approval
Coordinate delivery activities and develop key service processes/deliverables
Manage and support the creation, maintenance, and delivery of customer/user training and documentation
Support the execution of communication plans
Drive problem resolution for escalated service-related inquiries and issues
Requirements
5+ years of experience in customer service or a support organization
3+ years of experience working with software product customers and end users
3+ years of experience with data analytics and metric development
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