Hybrid Product Owner

at TruStage

• Job title: Product Owner
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $104,200 - $156,300 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Madison, United States

About the role

• Product Owner at TruStage driving improvements in Customer Operations processes and systems. Leading innovation and collaboration among teams to achieve strategic goals.

Responsibilities

• Proactively and independently lead and develop an effective approach to identify and drive improvements related to Customer Operations process, systems and system enhancements; including defining system-generated metrics and reporting functionality/capability
• Drive innovation by acquiring and applying new techniques/tools
• Provide senior lead updates regarding deployment progress, results, and feedback regarding improvement work
• Effectively work with Leadership, Business Sponsors, Business Owners, and cross-functional partners
• Oversee the agile process and surface day-to-day impediments to facilitate progress
• Facilitate change management; lead educational and/or mentoring sessions regarding process or system design changes.
• Serve as the functional lead through internal audit review process

Requirements

• Bachelor's degree in Business or equivalent work experience
• 8+ years of related experience
• Proven leadership skills; ability to set direction and approach
• Demonstrated use of strategic, systems, analytical, and critical thinking skills
• Results-oriented; proven track record in delivering results
• Ability to determine the root cause of performance within systems and processes
• Demonstrated team-building and coaching skills; proven teamwork and collaboration with diverse groups.
• Proven ability to quickly earn the trust of stakeholders and to mobilize and motivate teams
• Proven ability to multitask and manage multiple, complex priorities
• Ability to communicate at all levels of the organization with clarity; both written and verbal
• Demonstrated ability to communicate to, negotiate with, and influence senior business leaders
• Demonstrated ability to mitigate risks proactively and resolve issues, and escalate when appropriate
• Proven experience with successful identification and implementation of process improvements
• Ability to understand and navigate the organizational dynamics and company culture
• Salesforce experience
• Agile experience preferred

Benefits

• medical
• dental
• vision
• employee assistance program
• life insurance
• disability plans
• parental leave
• paid time off
• 401k
• tuition reimbursement