Product Owner managing product roadmap and ensuring customer satisfaction through agile methodologies. Collaborating with cross - functional teams in Guadalajara, Jalisco, Mexico.
About the role
- Product Owner at TruStage driving improvements in Customer Operations processes and systems. Leading innovation and collaboration among teams to achieve strategic goals.
Responsibilities
- Proactively and independently lead and develop an effective approach to identify and drive improvements related to Customer Operations process, systems and system enhancements; including defining system-generated metrics and reporting functionality/capability
- Drive innovation by acquiring and applying new techniques/tools
- Provide senior lead updates regarding deployment progress, results, and feedback regarding improvement work
- Effectively work with Leadership, Business Sponsors, Business Owners, and cross-functional partners
- Oversee the agile process and surface day-to-day impediments to facilitate progress
- Facilitate change management; lead educational and/or mentoring sessions regarding process or system design changes.
- Serve as the functional lead through internal audit review process
Requirements
- Bachelor's degree in Business or equivalent work experience
- 8+ years of related experience
- Proven leadership skills; ability to set direction and approach
- Demonstrated use of strategic, systems, analytical, and critical thinking skills
- Results-oriented; proven track record in delivering results
- Ability to determine the root cause of performance within systems and processes
- Demonstrated team-building and coaching skills; proven teamwork and collaboration with diverse groups.
- Proven ability to quickly earn the trust of stakeholders and to mobilize and motivate teams
- Proven ability to multitask and manage multiple, complex priorities
- Ability to communicate at all levels of the organization with clarity; both written and verbal
- Demonstrated ability to communicate to, negotiate with, and influence senior business leaders
- Demonstrated ability to mitigate risks proactively and resolve issues, and escalate when appropriate
- Proven experience with successful identification and implementation of process improvements
- Ability to understand and navigate the organizational dynamics and company culture
- Salesforce experience
- Agile experience preferred
Benefits
- medical
- dental
- vision
- employee assistance program
- life insurance
- disability plans
- parental leave
- paid time off
- 401k
- tuition reimbursement
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