Hybrid Director, Operations Lead – Depositary Receipts

at BNY

• Job title: Director, Operations Lead – Depositary Receipts
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lake Mary, United States

About the role

• Director of Operations Lead for BNY's Depositary Receipts platform managing 60 employees across 5 locations. Overseeing operations strategy, initiatives, and compliance in the financial services sector.

Responsibilities

• Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
• Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
• Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
• Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
• Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
• Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on Digital Tools as well as AI
• Lead and manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
• Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
• Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
• Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
• Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise

Requirements

• Bachelor's degree in a related discipline or equivalent work experience required
• 10-12 years of total work experience with at least 1-2 years of management experience preferred
• Operations experience required, with Agile experience preferred
• Ability to travel as needed
• Background in process re-engineering and experience leading large, diverse teams
• Familiarity with relevant regulations and operations standards. Strong communication and collaboration skills
• Ability to provide constructive feedback and build effective teams
• Highly proficient in data literacy and data management
• Problem-solving passion for changing status quo and driving out-of-the-box ideas
• Non-hierarchical, transparent, trusting, trustworthy
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.