Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Customer Experience Intern supporting Voice of Customer survey program at BMW Group. Assisting with data analysis, reporting, and cross-functional projects while gaining valuable experience.
Responsibilities
- Support the Voice of Customer survey program including analysis and reporting of results to internal stakeholders, troubleshooting data issues/Retailer inquiries and ensuring program is operating without issue.
- Assist with Retailer communication as well as with monthly and ad-hoc reporting.
- Support with in-depth consumer insight analytics and other data requests for agency briefs and internal business unit needs.
- Support with system troubleshooting, testing, data analytics and project management.
- Gain invaluable experience by directly managing and being involved with critical projects on the Customer team.
- Network and collaborate with many departments across the company and work on a variety of challenging cross-functional tasks and projects.
- Challenging tasks will often be assigned, and you will be kept accountable for accomplishing important milestones.
Requirements
- Recent college or university graduate or students currently pursuing post-secondary education with a focus in business studies, data management, CRM/marketing, statistics or market research.
- High attention to detail allowing for quick ability to brainstorm innovative business solutions for both strategic and day-to-day business issues.
- Excellent ability to quickly grasp new technical concepts and adapt to new technology.
- Demonstrated interpersonal skills and experience of working closely with various business stakeholders to build a strong rapport.
- Ability to work well in high pressure situations, acting with urgency and taking appropriate action.
- Strong communications skills to get messages clearly across to internal and external stakeholders.
- High level of proficiency in Excel, Powerpoint, data analysis, data reporting and visualization.
- Solid organization skills that will allow you to stay on top of tasks assigned from multiple senior team members.
- You thrive working in a team environment and offer to assist with other duties.
- French language (written and oral) is an asset.
- Experience with Salesforce or similar CRM/database systems is an asset.
- Understanding of basic research principles/ statistics (e.g. sig testing, key driver analysis) an asset.
- Working knowledge of BI tools such as Tableau is an asset.
- Knowledge of SQL is an asset.
Benefits
- An award-winning culture.
- Cutting edge innovation and creativity.
- Flexible working models.
- World-class office space.
- Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
- Fully stocked coffee/tea bar.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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