Hybrid IT Systems and Network Administrator

at Flatgigs

• Job title: IT Systems and Network Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, Jamf, MacOS
• Location requirements: Hybrid, Dubai, United Arab Emirates

About the role

• IT Operations & Systems Administrator overseeing IT operations and systems security in Dubai. Handling asset management, vendor liaison, and internal IT support responsibilities.

Responsibilities

• Asset & Inventory Management: Maintain a precise, up-to-date registry of all hardware, including laptops, peripherals, and high-performance GPU units.
• Lifecycle Management: Lead the technical onboarding and offboarding process, ensuring all hardware and software access is provisioned or revoked promptly.
• Vendor Liaison: Serve as the primary point of contact for Tech2Let and other external vendors for hardware leasing, maintenance, and procurement.
• Security & Compliance: Implement and enforce strict asset security protocols and data protection standards across all company devices.
• SOP Development: Create and maintain clear Standard Operating Procedures (SOPs) for IT support, system handovers, and emergency recovery.
• System Handovers: Manage the secure transfer of hardware between team members, ensuring all devices are wiped, inspected, and re-imaged correctly.
• Internal Support: Act as the first line of defense for all internal IT issues, troubleshooting hardware and software problems for the Dubai team.

Requirements

• 3-5 years of experience in IT Support, IT Operations, or Systems Administration.
• Expertise in Inventory Management: Proven track record of managing physical assets and digital inventory systems.
• Process-Oriented: Strong experience in developing and documenting IT SOPs.
• Technical Proficiency: Deep knowledge of macOS and Windows administration, including MDM tools (like Jamf or Intune).
• Identity Management: Experience managing SSO and IAM platforms (such as Okta, Google Workspace, or Azure AD).
• Hardware Savvy: Basic understanding of networking hardware and the ability to troubleshoot physical office infrastructure.
• Security First: A firm understanding of data security, disk encryption, and endpoint protection.
• Reliability: Ability to work onsite in Dubai to manage physical asset handovers and provide immediate support.