IT Operations & Systems Administrator overseeing IT operations and systems security in Dubai. Handling asset management, vendor liaison, and internal IT support responsibilities.
About the role
- Network Engineer designing, implementing, and maintaining company network infrastructure. Collaborating with cross-functional teams to support networking needs for optimal performance.
Responsibilities
- Identify problems and errors prior to or when they occur
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors
- Fulfil approved requests following agreed procedures
- Provide telephonic or chat support to clients when required
- Follow the required handover procedures for shift changes to ensure service continuity
- Report and escalate incidents where necessary
- Ensure the efficient and comprehensive resolutions of incidents and requests
- Proactively identify opportunities for work optimisation
- Update existing knowledge articles or create new ones
Requirements
- Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- 2–4 year’s work experience
- At least 2 years’ experience in administering and troubleshooting network infrastructure devices
- Up to date and relevant ITIL certification (Foundation Level)
- CCNA
- CCNP
- Wireless Knowledge
- SDWAN experience advantageous
- Routing LAN – WAN Experience
Benefits
- Equal Opportunity Employer
- Remote work options for occasional offices
- Innovative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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