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About the role
- Omni Operations Manager supporting BJ’s Clubs in achieving financial and operational targets. Collaborating with Club managers to execute OMNI initiatives for improved performance and member service.
Responsibilities
- Support the creation of and adherence to consistent operational standards across all BJ’s locations with the goal of achieving Omni financial and operational targets in assigned clubs.
- Assist Club managers in day-to-day execution of OMNI initiatives, consistently and efficiently.
- Provide guidance and functional support to the Clubs to ensure that clubs execute OMNI initiatives, primarily measured through key performance indicators (KPIs) results.
- Communicate regularly with assigned clubs to monitor performance of all Omni policies, initiatives, program and standard operating procedures (SOPs) – regularly reporting on and analyzing each location’s performance.
- Records and implements process improvement plans, where appropriate, to address non-compliant situations.
- Collaborate with HO and Club management on the training and development of Club managers and team members to effectively and efficiently execute OMNI initiatives.
- Build relationships/partnerships across the organization to collaborate and improve on OMNI operations.
- Escalate all concerns relative to a club’s OMNI operations to the General Manager to ensure that concerns are addressed in a timely fashion and routed to the correct individual for resolution.
- Work in cooperation with the Club management teams to resolve any concerns.
- Follow up/through on matters until completed or closed; Ensure that locations are delivering excellent Member service relative to Omni offerings and meeting all SLA’s consistently.
Requirements
- Bachelor’s Degree Preferred
- 5 to 7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role.
- Strong business acumen and operational knowledge required.
- Six sigma certification preferred.
- Strong coaching and mentoring skills required, along with good communication, influencing and interpersonal skills.
- Strong judgment and critical thinking skills with proven ability to organize & analyze data required.
- Ability to analyze and conduct root cause analysis.
- Ability to build and maintain trust-based, collaborative relationships and influence others required.
- Proven experience managing multiple priorities and projects across teams required.
Benefits
- Weekly Pay: Get paid every week so that you can manage your money on your terms.
- Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
- Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
- 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
- Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
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