About the role

Omni Operations Manager supporting BJ’s Clubs in achieving financial and operational targets. Collaborating with Club managers to execute OMNI initiatives for improved performance and member service.

Responsibilities

Support the creation of and adherence to consistent operational standards across all BJ’s locations with the goal of achieving Omni financial and operational targets in assigned clubs.
Assist Club managers in day-to-day execution of OMNI initiatives, consistently and efficiently.
Provide guidance and functional support to the Clubs to ensure that clubs execute OMNI initiatives, primarily measured through key performance indicators (KPIs) results.
Communicate regularly with assigned clubs to monitor performance of all Omni policies, initiatives, program and standard operating procedures (SOPs) – regularly reporting on and analyzing each location’s performance.
Records and implements process improvement plans, where appropriate, to address non-compliant situations.
Collaborate with HO and Club management on the training and development of Club managers and team members to effectively and efficiently execute OMNI initiatives.
Build relationships/partnerships across the organization to collaborate and improve on OMNI operations.
Escalate all concerns relative to a club’s OMNI operations to the General Manager to ensure that concerns are addressed in a timely fashion and routed to the correct individual for resolution.
Work in cooperation with the Club management teams to resolve any concerns.
Follow up/through on matters until completed or closed; Ensure that locations are delivering excellent Member service relative to Omni offerings and meeting all SLA’s consistently.

Bachelor’s Degree Preferred
5 to 7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role.
Strong business acumen and operational knowledge required.
Six sigma certification preferred.
Strong coaching and mentoring skills required, along with good communication, influencing and interpersonal skills.
Strong judgment and critical thinking skills with proven ability to organize & analyze data required.
Ability to analyze and conduct root cause analysis.
Ability to build and maintain trust-based, collaborative relationships and influence others required.
Proven experience managing multiple priorities and projects across teams required.

Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.