Business & Operations Analyst at Amoda managing key metrics and proposing solutions. Focused on improving business processes in Indonesia's leading modular construction platform.
About the role
- Community Operations Specialist enhancing musician engagement through community management on BandLab, Discord, and Reddit. Fostering relationships with users and curating engaging content for community platforms.
Responsibilities
- Be part of the team that builds, grows, and manages the global community on Discord, BandLab, and Reddit
- Monitor and respond to day-to-day community engagements and curate engaging content for various channels using a content calendar
- Manage, train, and scale our team of volunteer moderators, including handling escalation processes
- Analyse community feedback, trends, and sentiment to identify opportunities for adjustments and drive product improvements
- Collaborate with our product and development teams to gather direct feedback from the community and support interviews
- Track and report key community insights including growth, sentiments, and feedback to measure effectiveness and provide actionable product insights
- Organize virtual events such as livestreams, Q&A sessions, and other community initiatives to create an engaging and supportive community environment
- Identify potential community partners, leaders, and artists for future collaborations and features
Requirements
- Proven experience in community management and moderation on platforms like Discord and Reddit
- Active participation and awareness of popular/trending conversations within the community
- Skilled in writing and communications, with the ability to resolve conflicts and mitigate difficult conversations
- Eager and willing to learn about technical concepts and the product
- Empathetic and patient, with the ability to respond meaningfully to user concerns in public forums
- Able to flex across atypical working hours as needed
- Experience using Zendesk, Google Suites, and JIRA (bonus)
- Experience with live streaming as a support or host (bonus)
- Experience working with content creators or are a content creator yourself (bonus)
- Experience with analyzing data and driving insights (bonus)
- Deep, well-demonstrated experience in online community building and social outreach (bonus)
- General technical understanding of music production, BandLab, Cakewalk, and/or other digital audio workstations (bonus)
- Experienced/able to host community livestreams (bonus)
- Primarily English-speaking but multilingual is a plus (bonus)
Benefits
- Health insurance
- Paid annual leave, sick leave, childcare leave
- Year-end bonus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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