Hybrid Account Manager

at billups

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Singapore

About the role

• Account Manager developing and nurturing client relationships for billups. Managing daily operations and client servicing in Singapore with a focus on OOH media.

Responsibilities

• Managing your clients and line reports.
• Advocacy and implementation of Billups’ regional mission / vision / purpose, strategies, platform and services, across your clients.
• Client and partner delivery, by being a point of daily servicing contact, managing requests and expectations proactively, and ensuring our strategic and executional delivery against KPIs exceeds expectations.
• Helping your Senior Account Manager(s) and Account Director(s) identify ways of delivering organic and diversified revenue growth; helping converting these.
• Helping your Senior Account Manager(s) and Account Director(s) develop and convert new business opportunities. Helping establish target plans against key accounts and categories. Helping identify, secure and execute meetings with prospects and leads, collaborating closely with Client Development department colleagues in doing so.
• Helping manage supplier relationships on a daily basis, regarding the development and execution of industry-leading OOH planning.
• Collaborating with the Investment Team regarding trade deal alignment and optimisation across markets and vendors.
• Complying with all company and departmental policies and procedures. Ensuring the same with line reports. Following process, and enhancing this as needed, to ensure quality consistency. Adopting tools and systems; contributing to their development and deployment as required, including participating in requirement definition and testing periods.
• Executing day-to-day administrative tasks and projects internally.
• Liaising with wider billups’ centralised resources within existing or new conversations - for example Marketing, Analytics and Design Teams.
• Providing a supervisory support role including: (i) interviewing, hiring, and training high-performing talent, (ii) planning, assigning, and directing work, (iii) appraising performance, (iv) rewarding and disciplining your line reports, and (v) addressing complaints and resolving problems.
• Helping compile accurate, updated business planning and forecasting across your clients. Working with your Senior Account Manager(s) and Account Director(s) to identify potential challenges and develop solutions.

Requirements

• 3 - 5 years experience
• A growing knowledge of the OOH media landscape, including client and supplier news and activity.
• Singapore or APAC or International OOH and/or comms planning experience.
• The desire and ability to learn new international markets and work with local teams across multiple regions.
• Experience delivering the highest standards of client service levels. The ability to manage delivery across timezones, cultures and geographic locations.
• A commercial mindset with the confidence to apply this within your work.
• Experience at negotiating pricing and booking campaigns.
• Reasoning: the ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to analyse and synthesise data in order to identify and present meaningful observations and recommendations.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Being able to apply concepts of basic algebra and geometry.
• Some experience using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, email communication and CRM software.
• The desire to grow yourself, your line reports and billups’ business.

Benefits

• Flexible work arrangements
• Professional development