Client Support Specialist providing real - time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
About the role
- Customer Services Analyst providing consultative support for B2B and B2C clients needing spare parts. Collaborating with internal teams to ensure efficient service delivery and customer satisfaction.
Responsibilities
- Serve customers (B2B and/or B2C) with a consultative approach, understanding their needs and directing them to the best spare parts solution.
- Prepare quotes/estimates quickly and accurately, ensuring standardization, timelines, and alignment with commercial policies.
- Provide technical guidance on items (application, compatibility, alternatives, and replacements), interfacing with internal areas when necessary.
- Manage the service/after-sales cycle: order entry, tracking, deadlines, deliveries, and any incidents, keeping the customer informed.
- Monitor and analyze stock availability and lead times, supporting the ready-to-ship strategy.
- Collaborate with Logistics/Operations/Sales to ensure execution and SLA compliance.
- Identify process improvement opportunities based on data, KPIs, and field feedback, proposing adjustments to increase efficiency and quality.
- Keep service records and customer information up to date in systems (ERP/CRM), ensuring traceability.
Requirements
- Experience in after-sales and/or customer service in a corporate environment.
- Experience with Customer Service B2B and/or B2C.
- Availability for short business trips when necessary (role is primarily internal; 100% on-site).
Benefits
- 100% on-site (on-site)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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