Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Senior Customer Care Executive managing the Brazilian front office, ensuring quality standards and mentoring agents in a fast-paced environment. Tackle escalations and facilitate workshops for continuous improvement.
Responsibilities
- Act as the key liaison between our Brazilian front-office agents and internal teams.
- Handle complex cases directly, providing hands-on support to the front line.
- Validate escalations and ensure clear, high-quality responses every time.
- Monitor operations, identify risks, and anticipate incidents before they occur.
- Lead effective workshops and mentor new agents to develop their skills and performance.
- Ensure escalations to other areas are managed accurately and promptly.
- Work side-by-side with the front line to ensure every interaction meets BetWarrior’s high-energy quality standards.
Requirements
- 2+ years of experience in customer service or back-office roles — comfortable under pressure.
- Native Portuguese (required) and at least intermediate Spanish.
- Strong analytical mindset, obsessive attention to quality, and a commitment to continuous improvement.
- Proactive, empathetic, and motivated to grow in a fast-paced, multicultural environment where no two days are the same.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.