Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analyst conducting critical content analysis and curation of Spanish educational materials. Collaborating with various sectors to ensure quality and compliance with educational guidelines.
Responsibilities
- Perform tasks related to the critical analysis, curation, and adaptation of Spanish‑language content.
- Issue technical reports and provide feedback to authors and third parties, suggesting, requesting, and implementing adjustments to printed and digital materials.
- Analyze and adjust Spanish‑language assessment items.
- Ensure the conceptual, didactic, and methodological correctness of educational solutions to guarantee theoretical and pedagogical quality and compliance with the institution's educational guidelines.
- Conduct data collection.
- Liaise with other production departments.
- Participate in and contribute to technical meetings.
- Contribute to training activities.
- Stay updated on market trends, methodologies, and educational technologies.
- Possess knowledge of language‑related methodologies and approaches.
Requirements
- Education: Bachelor’s degree (Licenciatura or Bachelor) in Letters/Language Studies.
- Fluency in Spanish is required.
- Postgraduate qualification in Education, Bilingual Teaching, or related fields is desirable.
- Experience in authorship, teaching, or publishing is desirable.
- Intermediate proficiency in Microsoft Office.
Benefits
- 🩺 Health insurance
- 🦷 Dental plan
- 💙 Life insurance
- 🍴 Meal and food allowance on the same card
- ☕️ Breakfast or afternoon snack at physical locations
- 🚍 Transportation voucher
- 🏋️♂️ TotalPass and Wellhub (access to gyms and wellness services)
- 🎂 Birthday day off
- 📖 Corporate University
- 🤰🏽 Support program for pregnant employees
- ☎️ Counseling program offering psychological, legal, financial, and social guidance
- 👰 Wedding gift
- 🍴 Duo Gourmet
- 🛍️ Bernoulli Benefits Club: access to a partner network with discounts on undergraduate and postgraduate courses, utility bills, language courses, and more for you and your family
- 🍼🏡 Mothers on a hybrid work schedule have 100% remote work from the 6th month of pregnancy until the child is 1 year old
- 👨👶🏡 Fathers on a hybrid work schedule have 100% remote work from the child's birth until the child is 6 months old
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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