Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Analista de Processos e Indicadores PL at Bernhoeft focusing on data analysis, KPI consolidation, and process improvement. Supporting leadership decision-making and fostering continuous improvements.
Responsibilities
- Consolidate and analyze performance indicators (KPIs), ensuring they are up to date, accurate and provide reports that support leadership
- Perform predictive and diagnostic analyses, propose corrective actions and follow up on execution with managers
- Handle tickets via Movidesk, monitor SLAs and ensure user satisfaction
- Identify improvement opportunities and automate processes to increase efficiency and reduce errors
- Support people development by following sprints and trainings, and by promoting a culture of accountability and results
Requirements
- Bachelor's degree in progress or completed in Business Administration, Industrial Engineering or related fields
- Previous experience in indicator analysis, process management or business intelligence
- Advanced knowledge of Excel and Power BI
- Experience consolidating and analyzing KPIs or OKRs
- Knowledge of Power Automate and Power Apps (desirable)
- Intermediate English (desirable)
Benefits
- Swile benefits card for Food and Meal
- Health plan (extendable to legal dependents)
- Dental plan
- Life insurance
- Discounts at gyms and other partner networks for physical activities, mindfulness, therapy, nutrition and sleep quality through Wellhub (formerly Gympass)
- Access to the Moodar platform for online psychotherapy
- Birthday Day Off
- Mobility assistance for commuting with Swile Mobilidade
- Home-office allowance
- Training programs and a career model that recognizes ownership and results
- Innovation and collaboration space at the office with an on-site corporate convenience store
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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