Account Executive focusing on B2B software sales in the tourism sector. Engage with clients, expand opportunities, and ensure high renewal rates through strategic support.
Responsibilities
Account portfolio management
Continuously monitor and support active clients
Maintain a close, strategic relationship with clients
Expansion within accounts (Upsell and Cross-sell)
Identify opportunities to sell additional products/services
Present new features, modules or solutions
Expand existing contracts and increase average deal value
Planning and strategy by account
Create account growth plans (account plans)
Map stakeholders, challenges, goals and expansion potential
Develop a deep understanding of the client’s business and industry
Relationship meetings
Conduct on-site visits to identify new opportunities
Act as the primary bridge between the client and the company
Analysis of indicators and performance
Monitor commercial targets, churn, MRR and expansion pipeline
Track product usage metrics (for SaaS companies)
Produce reports on portfolio evolution
Strategic client support
Help clients get maximum value from the solution
Engage internal teams (support, Customer Success, product) when needed
Resolve or escalate critical issues that impact renewal
Contract negotiation and renewal
Anticipate renewal timelines
Lead renegotiations, price adjustments and scope reviews
Ensure high renewal rates
Pipeline and CRM management
Log all interactions and opportunities in the CRM
Structure an expansion pipeline with predictable forecasting
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