Conseiller(e) Clientèle managing customer interactions and administrative tasks at Bridgestone in Sotteville. Engaging with clients in various aspects including service inquiries and vehicle diagnostics.
Responsibilities
You handle customer reception activities as well as all counter administrative tasks.
Welcome customers in person and by phone
Inform customers about products and services
Perform an initial diagnosis of vehicles
Prepare estimates, work orders, invoices and handle vehicle returns
Handle customer complaints
Maintain the customer database and enter information into the dedicated software
Manage administrative tasks related to sales activities
Organize sales activities according to quantitative and qualitative objectives
Requirements
Team player
Rigour and attention to detail
Ideally, experience in customer relations
Strong interpersonal skills and a commercial mindset
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