Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Teammitglied enhancing customer experience at Bearpaw GmbH through outstanding support and solution-oriented communication on all channels.
Responsibilities
- First point of contact for our customers — via phone, email, WhatsApp, or in-store
- Preparing quotes for retailers and end customers
- Advising customers on products — from entry-level setups to professional equipment
- Managing returns processes efficiently and accurately
- Contacting retailers to maintain relationships and identify opportunities
- Supporting cold outreach to acquire new partners
Requirements
- Experience in customer service, sales, or account management (ideally in retail, sports, or e-commerce)
- Independent working style, strong organizational skills, and enjoyment of direct customer contact
- Outgoing, quick-thinking, and communicative personality
- Proficient with email, CRM tools, and ERP systems
Benefits
- Monthly product credit for premium merchandise
- Exclusive discounts from numerous well-known brands
- Flexible, trust-based working hours
- Permanent employment contracts
- Up to 30 days of vacation
- Monthly coaching sessions with the team lead
- Regular team and company events
- Access to the CEO's global network
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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