Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
About the role
- Billing Support Specialist in charge of managing customer billing and financial records for BCM One's Ecommerce sector. Collaborating with Sales and Finance teams to resolve billing issues.
Responsibilities
- Review, prepare, and issue accurate and timely invoices to customers to ensure proper billing cycles.
- Manage payment plans, manual billing processes, and adjustments including payments, debits, and credits with accuracy.
- Follow up on outstanding balances, initiate collections activities, and resolve payment discrepancies or chargebacks.
- Provide prompt and effective resolution of customer billing inquiries and issues via phone and email, often requiring research and coordination with customers or internal teams.
- Maintain accurate billing records, ensure data integrity, and generate regular reports for management review.
- Ensure billing activities comply with company policies, industry regulations, and legal requirements.
- Collaborate closely with internal teams including Sales and Finance to resolve billing concerns and update customer payment methods.
- Support the overall financial health of the company by contributing to efficient billing operations and timely collections.
Requirements
- Bachelor’s Degree in Finance or Business preferred. Equivalent work experience accepted.
- At least 2+ years of experience in Billing, Accounts Receivable, Collections with a strong background in customer service.
- Proficiency in Microsoft Excel and familiarity with billing or office software systems.
- Strong attention to detail and accuracy in handling financial data to minimize errors and maintain compliance.
- Basic math and accounting skills necessary to manage billing calculations and financial transactions.
- Excellent problem-solving and critical thinking abilities.
- Clear and professional verbal and written communication skills for interacting with customers and internal teams.
- Excellent English skills are required.
- Strong organizational and time management skills to handle multiple tasks and competing priorities effectively.
- Patience and professionalism to manage sensitive customer interactions, including collections and dispute resolution.
- Adaptability and willingness to learn in a dynamic, fast-paced environment.
Benefits
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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