Hybrid Billing Support Specialist

at BCM One

• Job title: Billing Support Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Makati City, Philippines

About the role

• Billing Support Specialist in charge of managing customer billing and financial records for BCM One's Ecommerce sector. Collaborating with Sales and Finance teams to resolve billing issues.

Responsibilities

• Review, prepare, and issue accurate and timely invoices to customers to ensure proper billing cycles.
• Manage payment plans, manual billing processes, and adjustments including payments, debits, and credits with accuracy.
• Follow up on outstanding balances, initiate collections activities, and resolve payment discrepancies or chargebacks.
• Provide prompt and effective resolution of customer billing inquiries and issues via phone and email, often requiring research and coordination with customers or internal teams.
• Maintain accurate billing records, ensure data integrity, and generate regular reports for management review.
• Ensure billing activities comply with company policies, industry regulations, and legal requirements.
• Collaborate closely with internal teams including Sales and Finance to resolve billing concerns and update customer payment methods.
• Support the overall financial health of the company by contributing to efficient billing operations and timely collections.

Requirements

• Bachelor’s Degree in Finance or Business preferred. Equivalent work experience accepted.
• At least 2+ years of experience in Billing, Accounts Receivable, Collections with a strong background in customer service.
• Proficiency in Microsoft Excel and familiarity with billing or office software systems.
• Strong attention to detail and accuracy in handling financial data to minimize errors and maintain compliance.
• Basic math and accounting skills necessary to manage billing calculations and financial transactions.
• Excellent problem-solving and critical thinking abilities.
• Clear and professional verbal and written communication skills for interacting with customers and internal teams.
• Excellent English skills are required.
• Strong organizational and time management skills to handle multiple tasks and competing priorities effectively.
• Patience and professionalism to manage sensitive customer interactions, including collections and dispute resolution.
• Adaptability and willingness to learn in a dynamic, fast-paced environment.

Benefits

• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay