Service Delivery Manager at BCD M&E responsible for client relationships and end-to-end venue sourcing. Focusing on operational ownership and mentoring within a dynamic team environment.
Responsibilities
Take operational ownership of key client relationships
Provide an end-to-end venue sourcing service
Mentor and support other team members
Proactively support on client review meetings
Work with the BCD Meeting & Events finance team to ensure all invoicing and financial matters are managed efficiently
Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts
Requirements
Proven UK and International Venue and Destination knowledge
Excellent communication skills along with a calm, positive and collaborative approach
Proven negotiating and contracting experience with external suppliers
Comfortable dealing with people at all levels both face to face and by telephone / email
Significant experience of working within a customer facing support environment
MS Office skills including Excel, you will also have experience of entering and extracting data from databases
Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change
Fluent in German
Benefits
Life Assurance x2 your annual salary
25 days holiday plus bank holidays
Birthday day off
Holiday Purchase Scheme - allowing up to 5 additional holiday days
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