Hybrid Senior Director, Program Management

at BCD Travel

• Job title: Senior Director, Program Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Singapore

About the role

• Senior Director managing program managers for a portfolio of accounts in business travel industry. Responsible for achieving client retention and service quality with team oversight.

Responsibilities

• Manage a team of program managers for a portfolio of accounts
• Achieving the company's goals related to client retention and quality service delivery
• Ensure multi-level strategic client relationships are being established
• Evaluate and study client financial statements
• Hold AMs accountable for client profitability
• Determine pricing strategy and develop client propositions
• Support the development of client and department budgets
• Review and make recommendations to improve the quality of client business plans
• Perform or direct personnel in recruiting, hiring, training, and separation
• Recommend the involvement of BCD Travel specialized departments to achieve client goals

Requirements

• Expert in account management in a corporate environment (Business travel industry experience is preferred)
• Extensive experience in management and leadership within the business travel industry
• Effective communication skills, oral, written and presentation
• Computer literate in business software applications
• Able and willing to travel domestically
• You have a College, Associate, or University degree or equivalent experience

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated