Assistant Program Manager focused on talent delivery strategies within the Marketplace Provider team at Field Nation. Collaborating with cross - functional teams to meet complex buyer needs and improve outcomes.
About the role
- Learning & Development Program Manager overseeing training for customer service agents at Expedia Group. Driving performance through innovative programs across global vendor networks.
Responsibilities
- Own the end-to-end L&D program portfolio for assigned lines of business and vendors
- Build and run a structured training governance model
- Create and maintain integrated training calendars and project plans
- Design, standardize, and continuously improve PMO ways of working for L&D
- Lead cross-functional training and communication workstreams
- Build and maintain performance and program dashboards
- Cultivate strategic relationships and executive-level governance routines
- Lead and develop a high-performing, inclusive team of L&D professionals
- Champion innovation in program delivery
Requirements
- Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent related professional experience)
- 5+ years of experience in the customer service industry as a Training, People, or Program Manager
- At least 2+ years specifically in program management, preferably in contact center environments
- Proven experience managing large-scale training and development programs in a travel, customer service, or BPO environment
- Strong data and analytical capability, including KPI development, program evaluation, and using insights to drive continuous improvement
- Solid business and project management acumen, including managing budgets, timelines, risks, and stakeholder relationships
- Excellent communication, facilitation, and stakeholder management skills
- Effective change management leadership across multiple sites or partners
- Highly organized, able to set priorities, multi-task, and work effectively in a fast-paced, dynamic environment
Benefits
- Medical/dental/vision
- Paid time off
- Employee Assistance Program
- Wellness & travel reimbursement
- Travel discounts
- IATAN membership
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