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Engineering Program Manager responsible for program lifecycle ownership and execution in hyperscale cloud data centers. Managing complex projects and collaborating with technology partners.
About the role
- Program Manager providing oversight for projects and workstreams at Q2 Integrated Services. Leading project delivery, client communications, and team collaboration to achieve high-quality outcomes.
Responsibilities
- Provide oversight for multiple projects and workstreams supporting assigned clients within the Q2 Integrated Services organization.
- Responsible for coordinating delivery across teams, maintaining program alignment with client objectives, and ensuring high-quality outcomes.
- Serve as the primary point of contact for program delivery, managing communications with clients and internal stakeholders while driving overall program success.
- Lead and manage multiple projects simultaneously within a matrixed environment, ensuring high-quality and timely delivery.
- Coordinate cross-functional workstreams and manage interdependencies across internal teams and partners.
- Develop and maintain program roadmaps for assigned financial institutions (FIs).
- Manage program-level communications with clients and internal stakeholders.
- Provide regular status updates and strategic insights to internal leadership, including senior executives.
- Track program progress, identify changes in priorities or strategy, and communicate impacts.
- Establish and maintain program governance, including risk and issue management and escalation as needed.
- Proactively monitor program health, anticipating and addressing potential challenges.
- Manage program documentation and reporting, including dashboards and standard program artifacts.
- Monitor program resourcing and escalate potential capacity or staffing concerns.
- Develop and support measurement and reporting frameworks such as KPIs, balanced scorecards, and dashboards.
- Collaborate with cross-functional teams to develop and maintain delivery playbooks and operational best practices.
- Foster strong client relationships and ensure a high standard of service delivery.
Requirements
- Typically requires a Bachelor’s degree in (relevant degree)
- Minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
- Project Management Methodology exposure preferred (PMP or PMI)
- Strong analytical and problem-solving skills
- Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
- Experience leveraging AI tools and technologies to enhance program delivery, decision-making, and operational efficiency is preferred.
- Good hands-on experience of MS Visio, Lucid charts etc.
- Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
- Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
- Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
- Capable of assessing project risks and related mitigation steps.
- Client first attitude and commitment to satisfaction
- Strong written and verbal communication skills
- Excellent people and teamwork skills.
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
- Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
- Financial Services and enterprise software experience preferred.
- This position requires fluent written and oral communication in English.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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