Hybrid Lawyers Professional Liability – Account Manager

at Brown & Brown Insurance

• Job title: Lawyers Professional Liability – Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $34 - $46 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Dedham, United States

About the role

• Lawyers Professional Liability Account Manager at Brown & Brown managing and retaining client accounts. Delivering exceptional client service and collaborating on business marketing and proposals.

Responsibilities

• Build, expand and solidify relationships with clients at all levels within the company
• Manage and retain existing book of business
• Continuously achieve all audit and performance standards as outlined by leadership
• Follow-up to address customer needs and resolve any problems or issues
• Manage and maintain agency management system with current required information and documents
• Process daily mail and tasks, including faxes and e-mail, for assigned accounts
• Answer and process all telephone requests for assigned accounts
• Prepare billings and/or invoices on a timely basis
• In conjunction with the Producer, manage ICR process
• Responsible for the end-to-end client service process
• Underwrite new and renewal business in accordance with Carrier Underwriting authority and guidelines
• Review daily, weekly, monthly reports such as expiration and daily downloads Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements
• Keep current with email & tasks
• Meet with clients / walk-ins in the office as needed / upon request
• Attempt to generate new business activity and account rounding
• Follow Agency guidelines, policies and procedures
• Attend meetings as required by the Profit Center Leader, Producer or Commercial Lines Leader.
• Pursues a course of personal, professional development.

Requirements

• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)
• High school diploma
• Associate or bachelor’s degree (Preferred)
• 2+ years functioning in Commercial Lines department at an agency or company level (Preferred)
• Strong technical knowledge of the industry of expertise currently being targeted.
• Proficient with MS Office Suite
• Proficient knowledge and use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality.

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.