Claims Manager assisting claimants with paid leave of absence requests and guiding them through the process at Aflac. Processing paperwork following established procedures and ensuring timely and accurate management responses.
About the role
- Practice Manager for Baystate Health, overseeing multi-site operations to drive quality and efficiency. Collaborating with medical leadership and managing teams to enhance patient care and operational excellence.
Responsibilities
- Oversee daily operations for multi-site practices
- Serve as a key member of the service line leadership team
- Partner closely with medical leadership to drive operational excellence, financial performance, employee engagement, and outstanding patient care
- Foster a welcoming, inclusive, and respectful environment for patients and staff
- Build strong relationships across Baystate Health and leverage resources effectively
- Advocate for staff while maintaining clear expectations and accountability
- Lead teams across multiple sites while aligning staff to the service line vision
- Ensure consistent implementation of Baystate Health policies and procedures
- Analyze operational data, identify root causes, and implement improvement plans
- Prepare reports and recommendations for leadership to support strategic decisions
Requirements
- Bachelors Degree, required
- Minimum 3-5 years of management or supervision experience in healthcare that has included clinical operations
- A broad and thorough knowledge of physician practice management and resource utilization; financial systems, budget management, reimbursement issues and regulations
- Excellent communication (both oral and written) and presentation skills
- Strong customer service skills in a high-volume setting
- Initiative and ability to work independently
- Outpatient experience, preferred
Benefits
- High-quality, low-cost medical, dental and vision insurance
- Generous PTO – up to 25 days in the first year, with scheduled earned increases
- Continuing education support and reimbursement
- First Time Home Buyers Financial Packages
- Farm Share Memberships
- 403b retirement company match & annual company contribution increase based on years of service
- Free money coach advice from a certified professional
- Wellbeing programs that include but are not limited to mental, physical, and financial health
- Pet, home, auto and personal insurance
- Life insurance
- Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
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