Onsite Operations Consultant – Enterprise Correspondence Operations

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About the role

  • Operations Consultant managing day-to-day resolution of complex problems and executing transactions. Advising on design and implementation for banking operations and collaborating with various teams.

Responsibilities

  • Advises on the design, development, and implementation of complex products, systems, and services
  • Advises on projects and directs activities of a team related to special initiatives
  • Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes
  • Consults on present-state, develops alternative future-state approaches, and facilitates implementations
  • Identifies and recommends responsibilities and accountabilities for key programs/projects
  • Lead and manage medium-to-large projects with competing timelines
  • Oversee and maintain evergreen communication inventories
  • Collaborate with Global Ops Management, FLU teams, and support partners
  • Facilitate governance reviews with Legal, Compliance, and Risk partners
  • Perform letter data mapping, testing, and implementation of new or updated correspondence

Requirements

  • 3+ years of strategy development, initiative execution, change management, or related experience
  • Ability to lead calls, meetings, and strategy sessions with medium sized audiences
  • Strong quantitative and analytical abilities – must know how to use data to communicate the business story
  • Ability to decompose complex issues and drive timely decisions
  • Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
  • Proven ability to manage and drive/lead execution of multiple and often competing priorities
  • Perform well under pressure and escalate issues to ensure timelines are met
  • Ability to communicate complex ideas in a clear and concise manner
  • Distinguished listening, verbal, and written skills with keen attention to detail
  • Exceptional time management and organizational skills
  • Eagerness to improve, develop skills, innovate, and change as the industry demands
  • Effective interpersonal skills and ability to solicit input from others
  • Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)

Benefits

  • Being an inclusive workplace
  • Attracting and developing exceptional talent
  • Supporting our teammates’ physical, emotional, and financial wellness
  • Recognizing and rewarding performance
  • Impacting the communities we serve

Job title

Operations Consultant – Enterprise Correspondence Operations

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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