Operations Consultant managing day-to-day resolution of complex problems and executing transactions. Advising on design and implementation for banking operations and collaborating with various teams.
Responsibilities
Advises on the design, development, and implementation of complex products, systems, and services
Advises on projects and directs activities of a team related to special initiatives
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes
Consults on present-state, develops alternative future-state approaches, and facilitates implementations
Identifies and recommends responsibilities and accountabilities for key programs/projects
Lead and manage medium-to-large projects with competing timelines
Oversee and maintain evergreen communication inventories
Collaborate with Global Ops Management, FLU teams, and support partners
Facilitate governance reviews with Legal, Compliance, and Risk partners
Perform letter data mapping, testing, and implementation of new or updated correspondence
Requirements
3+ years of strategy development, initiative execution, change management, or related experience
Ability to lead calls, meetings, and strategy sessions with medium sized audiences
Strong quantitative and analytical abilities – must know how to use data to communicate the business story
Ability to decompose complex issues and drive timely decisions
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Proven ability to manage and drive/lead execution of multiple and often competing priorities
Perform well under pressure and escalate issues to ensure timelines are met
Ability to communicate complex ideas in a clear and concise manner
Distinguished listening, verbal, and written skills with keen attention to detail
Exceptional time management and organizational skills
Eagerness to improve, develop skills, innovate, and change as the industry demands
Effective interpersonal skills and ability to solicit input from others
Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
Benefits
Being an inclusive workplace
Attracting and developing exceptional talent
Supporting our teammates’ physical, emotional, and financial wellness
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