Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
About the role
- Operations Analyst role at Bank of America managing fraud servicing processes and driving solutions. Responsible for analysis, remediation, and guidance in financial operations.
Responsibilities
- Responsible for daily analysis, research and remediation of multiple processes and routines
- Primary function of call listening and error remediation with gap analysis to identify solutions to problems
- Provides guidance to associates and managers through remediation routines and is able to pick up on real time trends to eliminate outliers within the business
- Can work multiple processes or routines at the same time and has a good grasp on time management
- Applicant is able to think outside the box and bring solutions to issues or gaps
- Works daily with reporting and SharePoint in addition to Fraud Servicing host systems
Requirements
- 2+ years Fraud Servicing or Check Fraud experience
- Innovative outside the box problem solving mindset
- Comfortable supporting multiple processes / routines at one time
- Effective time management skills
- Strong business acumen, specifically with policies and procedures
- Effective verbal and written communication skills
- Must be able to work well independently and as part of a team environment
- Understands risks and adapts well to change
- Must have the ability to work well under pressure
- Team manager, SCA, OJT coach or proctor experience (desired)
- Understands gap / root cause analysis (desired)
- Microsoft processes (specifically Excel, PowerPoint, Access) (desired)
- SharePoint knowledge (desired)
- Project management experience (desired)
Benefits
- Access to paid time off
- Industry-leading benefits
- Resources and support for employees
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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