Hybrid Operations Analyst

at Bank of America

• Job title: Operations Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $25 - $40 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hunt Valley, United States

About the role

• Operations Analyst role at Bank of America managing fraud servicing processes and driving solutions. Responsible for analysis, remediation, and guidance in financial operations.

Responsibilities

• Responsible for daily analysis, research and remediation of multiple processes and routines
• Primary function of call listening and error remediation with gap analysis to identify solutions to problems
• Provides guidance to associates and managers through remediation routines and is able to pick up on real time trends to eliminate outliers within the business
• Can work multiple processes or routines at the same time and has a good grasp on time management
• Applicant is able to think outside the box and bring solutions to issues or gaps
• Works daily with reporting and SharePoint in addition to Fraud Servicing host systems

Requirements

• 2+ years Fraud Servicing or Check Fraud experience
• Innovative outside the box problem solving mindset
• Comfortable supporting multiple processes / routines at one time
• Effective time management skills
• Strong business acumen, specifically with policies and procedures
• Effective verbal and written communication skills
• Must be able to work well independently and as part of a team environment
• Understands risks and adapts well to change
• Must have the ability to work well under pressure
• Team manager, SCA, OJT coach or proctor experience (desired)
• Understands gap / root cause analysis (desired)
• Microsoft processes (specifically Excel, PowerPoint, Access) (desired)
• SharePoint knowledge (desired)
• Project management experience (desired)

Benefits

• Access to paid time off
• Industry-leading benefits
• Resources and support for employees