Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
About the role
- Deposit Operations Associate in Stillwater, OK managing customer service calls and processing banking transactions. Cross-trained for various positions and handling account maintenance.
Responsibilities
- Answer incoming customer service phone calls in a professional manner
- Daily review and processing of unposted items and return items.
- Review and track overdrawn and charged-off accounts.
- Process incoming and outgoing domestic and international collection items.
- Perform account maintenance.
- Process Branch Deposit reports daily.
- Cross-trained on various positions in the department.
- Perform other job-related duties and special projects as assigned.
Requirements
- Customer service oriented.
- Proficient in Microsoft Office
- Knowledge of banking software applications.
- 2+ years of banking experience preferred.
- Outstanding listening and communication skills.
- Excellent organizational skills.
- Analytical and detail-oriented.
- Must demonstrate a business professional image.
- Ability to manage multiple tasks under stress and deadlines.
- Regular and consistent attendance and punctuality is essential.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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