Contract Manager responsible for operational delivery of FM services in Central Scotland. Managing team and client relationships to support contract retention and growth.
Responsibilities
Manage operational delivery across a number of contracts within Central Scotland.
Develop strong client relationships to support contract retention and growth.
Manage a team of static and mobile delivery.
Be responsible for the management and co-ordination of all FM services required by the contract which predominantly includes M&E services, building fabric, caretaker duties and cleaning.
Manage third-party subcontractors.
Take full profit and loss accountability for all contracts.
Effectively manage a team of direct reports to ensure operational delivery aligned to BAM values, policies and procedures.
Ensure the management of the services is carried out in accordance with contract specification.
Maintain good commercial, management, and industry practices.
Implement and monitor BAM FM policies.
Arrange and control reactive maintenance and repair works.
Keep up to date records in accordance with legislative and BAM FM requirements.
Co-ordinate activities where multiple trades are involved, including “permit to work”.
Liaise with Clients Representatives at all levels.
Prepare concise monthly reports for the client.
Participate within the contracts “on call rota”.
Requirements
Must be a time served Electrical or Mechanical trained individual.
Educated with appropriate vocational qualifications in mechanical or electrical HNC level and experienced in assessing the operation and maintenance duties within a large facility.
Previously held NICEIC or equivalent QS and Duty Holder status, and be willing to hold these positions within the business.
Service management experience relevant to a working environment within the facilities management industry.
Good leadership attributes complimented with the ability to communicate, organise, motivate, manage and develop staff.
Suitable work experience of delivering a diverse portfolio of services utilising a combination of directly employed personnel and subcontracted service providers in a quality-focussed, environment subject to KPI performance monitoring procedures.
Experience of hard and soft service delivery.
Experience of managing large teams.
Membership of an appropriate professional body is desirable.
Strong IT user skills in Word, Excel, PowerPoint, Computerised Maintenance Management Systems (CMMS) and Finance package software.
You will be required to undertake an enhanced DBS check.
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