Netzanschlussmanager ensuring safe energy supply and customer support for electrical connections. Involves both technical oversight and client consultation tasks in Gießen region.
About the role
- Service Delivery Manager overseeing execution of services and client satisfaction at INTERWAY. Leading contract management, risk assessment, and service level compliance.
Responsibilities
- Manage relationships with strategic clients
- Ensure proper delivery of services provided by the Service Center
- Ensure compliance with commitments defined in the Service Agreement with the client
- Oversee daily operations carried out by the Service Center, support teams and suppliers
- Monitor service levels (SLAs) and ensure they meet the client’s expectations
- Identify and manage potential risks related to contract execution
- Intervene in case of a crisis, coordinate necessary actions and handle hierarchical escalations
- Propose and implement action plans to optimize costs and improve service quality
- Maintain and manage the contract operating account, ensuring financial tracking and billing management
- Represent the Service Center to the client, lead follow-up meetings and present periodic reports
Requirements
- Bachelor's or Master's degree in a field related to project management, information systems or customer relations
- A first successful experience as a Service Delivery Manager or in a similar role within an IT services company (ESN) would be a major asset
- Excellent client relationship management skills; able to support clients in their development while ensuring smooth communication between internal teams
- Strong analytical skills and ability to manage priorities
- Ability to handle crises with calm and effectiveness
- Team player with rigor and strong organizational skills
Benefits
- Profit-sharing (intéressement)
- Gift vouchers
- Complementary health insurance
- 50% contribution to public transport
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Store Manager responsible for coaching a team and driving customer experience for TELUS. Engaging with the community through outreach while managing sales and store operations.
Wundmanager providing specialized care for patients with chronic and difficult - to - heal wounds in patients’ homes. Collaborating with healthcare professionals and ensuring optimal patient care.
Wundmanager providing specialized wound care to patients with chronic or hard - to - heal wounds. Collaborating closely with healthcare professionals to ensure optimal patient care in Germany.
Senior Manager overseeing execution of global Strategic Food and Beverage Plan at Royal Caribbean Group. Collaborating across brands and departments to drive innovation and operational efficiency.
Manager overseeing planning, development, and execution of shore excursions at Royal Caribbean Group. Collaboration with teams and management of tour operators and product strategy.
Sr. Manager, Project Electrical responsible for managing technical projects in shipping industry. Leading project management for revitalizations and technical compliance in the maritime sector.
Senior Manager overseeing manufacturing services for air handling systems at SPX Technologies. Responsible for production processes, quality, and team management in a new campus facility.
Manager leading Executive capability development at ANZ. Designing and implementing learning solutions for organizational transformation with measurable impact.
Construction Manager overseeing and directing construction projects within gas transmission for PG&E. Ensuring projects are executed safely, on time, and within budget with high quality standards.