Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
About the role
- Contact Center Analyst providing operational support for internal and external customers at Ball Corporation. Responding to inquiries and resolving service-related issues in a fast-paced environment.
Responsibilities
- Responding promptly to internal and external customer inquiries and providing accurate information through various communication channels
- Investigating and resolving service or order‑related problems by identifying root causes, determining appropriate solutions, coordinating with cross‑functional teams, and ensuring full follow‑up
- Processing orders, requests, forms, and maintaining accurate documentation of customer interactions, transactions, and comments
- Collaborating with logistics, supply chain, finance, and other teams to resolve operational escalations efficiently
- Ensuring high standards of customer satisfaction and delivering professional customer support
- Providing feedback on process efficiency and contributing to continuous service improvement
- Handling sensitive and confidential information in accordance with company policies and procedures
Requirements
- Bachelor’s degree required
- Minimum 3 years of experience in customer service, customer support, service operations, or a similar role
- Strong communication skills with the ability to remain calm and professional under pressure
- Proven ability to work with cross‑functional teams in a matrixed environment
- Ability to multitask, prioritize effectively, and deliver high‑quality work in a fast‑paced environment
- Strong attention to detail and accuracy in handling data and customer documentation
- Comfortable working with computer systems and MS Office tools, experience with ERP/CRM platforms is an advantage
- High ethical standards, ability to handle confidential information, and strong professional conduct
- Fluency in English is required, additional languages are an advantage
Benefits
- Equal Opportunity Employer
- Professional development opportunities
- Opportunities to make a difference in communities and globally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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