UX Researcher at Credsystem focusing on planning and analyzing user research. Collaborating with Product Managers, Designers, and stakeholders to generate actionable insights.
About the role
- Senior User Researcher leading research on customer journey for a global marketplace for refurbished devices. Focus on shaping product strategy and delivering exceptional consumer experiences.
Responsibilities
- Lead exploratory and strategic research studies to build deep understanding of our customers, their behaviours, motivations and unmet needs, and the broader market landscape.
- Drive research at the innovation and ideation stages, designing and executing studies to evaluate new concepts, features and value propositions early in the development cycle.
- Designing and running high-quality research studies across the full customer journey — from discovery through to post-launch.
- Distill complex findings into clear, actionable insights for stakeholders at all levels.
- Building research capability across our product teams by coaching designers to plan and run effective usability testing.
Requirements
- 5+ years of experience in User Research or an adjacent field
- Extensive experience leading qualitative and quantitative research studies end-to-end
- Solid experience designing and executing research to inform both product and marketing/strategic decisions
- Experience coaching, upskilling or enabling non-researchers (e.g. designers, PMs)
- Excellent communication skills and empathy
- A balance of technical research skills, business acumen, stakeholder management and communication skills
- Experience with consumer research in a marketplace or e-commerce context is a strong plus
- French language skills are a plus
Benefits
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Job title
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